Privacy Policy for Trufeed

Trufeed ("we," "our," or "us") is committed to protecting the privacy of users who interact with our product feedback platform. This Privacy Policy outlines how we collect, use, store, and share your personal data when you use our services.

1. Information We Collect

2. How We Use Your Information

We use collected information to:

• Provide and maintain the Trufeed platform
• Facilitate in-app feedback collection and delivery
• Power third-party integrations (e.g., Jira, Notion, Trello, Asana)
• Improve product performance and user experience
• Communicate with users about updates, issues, and support
• Ensure legal compliance and protect against misuse

3. Data Sharing & Third Parties

We do not sell user data. We may share data with the following categories of third parties:

• Hosting providers (e.g., Supabase, Vercel, AWS)
• Analytics services (e.g., PostHog, Amplitude)
• Communication services (e.g., Slack, Mailgun, SendGrid)
• Integration platforms (e.g., Jira API, Notion API)
• Payment processors (e.g., Stripe)

All third-party services are bound by confidentiality and security obligations.

4. Cookies and Tracking Technologies

We use cookies to:

• Maintain session state
• Identify returning users
• Measure engagement and improve usability

You may disable cookies via browser settings, but this may impact functionality.

5. Data Retention

We retain user data as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal obligations
• Enforce our agreements

Admins may request deletion of their data or account by contacting hello@trufeed.app.

6. Security

We implement industry-standard safeguards, including:

• TLS encryption for data in transit
• Row-level security and access controls (via Supabase)
• Encrypted API tokens and environment secrets

7. User Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections or deletion
• Object to or restrict data processing
• Port your data to another service

To exercise any rights, contact hello@trufeed.app.

8. Children's Privacy

Trufeed is not intended for use by individuals under 13 years old. We do not knowingly collect personal information from children.

9. International Data Transfers

If you are located outside the United States, please note that data may be processed and stored in the U.S. or other jurisdictions. We rely on standard contractual clauses and other safeguards for international data transfers.

10. Changes to This Policy

We may update this Privacy Policy. Users will be notified of material changes. Continued use after changes means acceptance.

11. Contact Us