Case Study
From Canny to TruFeed: Why We Switched
A case study of why a growing SaaS company moved from Canny's feature request boards to TruFeed's contextual feedback system.
·8 min read
The Canny Years
For three years, our SaaS product relied on Canny. It was great for feature requests, but we hit scaling issues. Users gave context-free feedback, creating a disconnect with development and overflowing support with tickets.
The TruFeed Advantage
We switched to TruFeed for its element-level precision, rich context capture, AI clustering, and deep Jira integration. The migration was seamless and the results were immediate.
Results After 6 Months
- 73% reduction in feedback processing time
- 85% increase in actionable feedback
- 60% faster in bug resolution
